Although this item does not take long to put together, a couple of design features are rather cumbersome. For instance, the play yard mat has velcro strips that you have to feed through the bottom of the nursery center, which for a pregnant lady is difficult because you can't easily bend over the sides of the play yard, nor spend a lot of time laying on the ground trying to feel up through the play yard for the strips. Everything snaps on piece by piece, so whenever you want to move the play yard from one location to another (say, to grandma's house), you have to deconstruct and reconstruct the nursery center. It's not easily packable, but if you're planning on setting it up and hardly ever taking it elsewhere, I think it's a very good, functional product for the price. It offers more than a lot of other items in its class, such as a changing table, organizing compartments, the bassinet, and the play yard itself. Unfortunately the floor of the play yard is pretty hard, not very cushioned, but I suspect putting blankets or something down to soften the floor would fix that concern.
About Baby Trend's customer service. It is highly important that you don't waste time trying to call them! The music box that comes with the nursery center arrived damaged (no fault of Baby Trend I don't think), and I wasted 45 minutes on hold for their customer service department, only to be hung up on. I called back a few days later, and hung up on them after about 20 minutes of waiting on hold. I decided then to just go to their website and submit a customer service claim online. SO EASY! I received an email response the next day saying they would ship a brand new music box free of charge, and to not worry about having to return the old one. Sure enough, I received the music box via fedex about a week later. Get more detail about Baby Trend Playard with Bassinet, Skylar.
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